30 YEAR STAUB GUARANTEE FOR CAST IRON PRODUCTS
STAUB cast iron products are produced according to the strictest quality standards. STAUB guarantees its cast iron products for 30 years to domestic users, valid as from the purchase date (proof of purchase required).
SCOPE OF GUARANTEE
The guarantee includes all functional, manufacturing and material faults in STAUB branded cast iron cookware (excluding additional parts) for normal domestic use.
PROCESSING THE GUARANTEE
STAUB examines the product subject to the customers' complaint and decides at its own discretion whether this is covered by the STAUB guarantee. If the product subject to the complaint is covered by the STAUB guarantee provisions, the said product will either be repaired by the STAUB customer service, defective parts will be replaced or the product subject to the complaint will be replaced by an identical product. If the product subject to the complaint is no longer available in the STAUB range, then STAUB will offer the customer an equivalent product. Any processing costs incurred for a justified guarantee claim will be assumed by STAUB.
During the guarantee period the following damage is not covered:
•Improper handling of the product
•Normal wearing of the product
•Failure to observe the care instructions
•Product discoloration due to dishwasher cleaning
•Product damage due to impacts or accidents
•Improper storage of the product
SCOPE OF APPLICATION
The scope of application of the STAUB guarantee is limited to products purchased in the UK. The STAUB guarantee does not apply to B-grade products. (Only A-grade STAUB products are sold on the ZWILLING J.A. HENCKELS UK online shop). The STAUB guarantee does not affect any statutory claims for defects and does not restrict these. If you want to assert your statutory warranty claims, please contact the retailer where you purchased the product. If you have any questions regarding the STAUB guarantee, please contact the following:
ZWILLING J.A. HENCKELS UK Ltd
16 Handley Page Way
Old Parkbury Lane
0845 262 1731