30 YEAR STAUB WARRANTY FOR CAST IRON PRODUCTS
Staub cast iron products are produced according to the strictest quality standards.
Staub guarantees its cast iron products for 30 years to private users, valid as from the purchase date (proof of purchase required).
SCOPE OF WARRANTY
The warranty includes all functional, manufacturing and material faults in Staub branded cast iron cookware (excluding additional parts) for normal domestic use.
PROCESSING THE WARRANTY
Staub examines the product subject to the customers' complaint and decides at its own discretion whether this is covered by the Staub guarantee. If the product subject to the complaint is covered by the Staub guarantee provisions, the said product will either be repaired by the Staub customer service, defective parts will be replaced or the product subject to the complaint will be replaced by an identical product. If the product subject to the complaint is no longer available in the Staub range, then Staub will offer the customer an equivalent product. Any processing costs incurred for a justified guarantee claim will be assumed by Staub.
During the warranty period the following damage is not covered:
•Improper handling of the product
•Normal wearing of the product
•Failure to observe the care instructions
•Product discoloration due to dishwasher cleaning
•Product damage due to impacts or accidents
•Improper storage of the product
If you feel your product qualifies, we would appreciate the opportunity to inspect your ZWILLING J.A. HENCKELS/Staub USA product.
Please be kind enough to address the return to:
ZWILLING J.A. HENCKELS/Staub USA
270 Marble Ave
Pleasantville, NY 10570
Please include a letter containing your full name, address, phone number, e-mail address and order number or reciepts (if applicable) with a brief description of the issue on a letter size sheet of paper.
Our Consumer Relations Specialist will inspect your product. If it is determined that there is a defect in manufacturing, we will gladly send a replacement
Please allow 4 to 6 weeks for inspection and replacement.
If you have any further questions, please see the link below.